faq

WHY SHOULD I TRUST YOU?

Instant sell! 100% safe!

At the moment we have thousands of positive feedback entries on all social networks (Facebook, Twitter, Steam, Instagram). Visit our pages and see for yourself!

More than a hundred videos. Almost all of the most popular Youtube video-bloggers have made reviews about our service.

Trustpilot - one of the world's largest online review communities supports us!

All our operations are transparent. You can see the feed on our website.

Our support is available 24/7. We will be glad to answer any of your questions.

Why are some skins not showing up in my inventory on Skins.Cash?

The filter does not display skins that our service will not buy. It is made specifically for your convenience.

Our filter works very simply: our service does not buy CS2 items that are not popular among the CS2 community or those with an unstable pricing policy (for example, if the price has been constantly dropping recently).

But don’t be upset if our filter didn’t display anything today. Come back from time to time to see if the filter configuration has changed. Perhaps some of the items will become available for sale.

How do I complete the transaction?

There are some very important restrictions from Steam and Valve that you have to carefully read and follow to ensure your safety and safety of your money.

The user is obliged to comply with the following rules for a successful transaction:

you must have the Steam Mobile application to confirm game content transfer by the Steam protection system, installed no less than 7 days before making the transaction;

you must have Steam Guard protection system enabled no less than 15 days before making the transaction with the company on the same device the transaction will be made from;

you must not change the password in the Steam system within at least 5 days before making the transaction. If your Steam account has been inactive for the past 2 months, you must not change the Steam system password within 30 days before making the transaction;

you must not change the contact email address in the Steam system for at least 5 days prior to the transaction;

for at least 7 days prior to the transaction, you must not change the device with the Steam application that will be used to confirm the game content transfer;

the age of the user must be at least 18 years old.

In case of a failure to meet any of the foregoing user requirements, Skins.Cash reserves the right to cancel the transaction

I’ve found a bug!

You've found a bug or error on Skins.Cash? A mistake or a typo in the text? Then please contact our support team immediately and let us know. We will be very grateful for your help!

Contacts: info@skins.cash or Facebook

How to confirm the exchange offer from Skins.Cash on Steam?

Once you confirm the exchange and select the payment system on our website, you will receive an exchange offer from our robot within a few seconds. The offer will also contain a security code inside.

In the new opened window, wait until all the items are loaded and click the 'Ready to trade' option; afterwards, you may press the 'Accept Trade' button.

You will receive the following message.

Now you need to confirm the trade in the Steam Mobile application.

WHAT IS THE SERVICE PRICE MAKEUP FOR SKINS?

The service price for skins is generated automatically. The calculation of data are taken from other similar platforms including Steam. You will receive real money in 15 minutes. We work with the most popular payment systems: VISA, MasterCard, and even Bitcoin.

All transactions are 100% safe and are under the constant supervision of our security services. Our support is ready to answer your questions. We work 24 hours a day, 7 days a week.

I didn’t receive money on my account

Don’t worry. We guarantee 100% payout without fees! What should you do if you can’t see the funds on your account?

If you chose Payoneer. Try updating information on your account (press F5) or log out and log into your Payoneer account again.

If you chose Visa. Sometimes, due to problems with payment systems, funds may arrive after a delay. Sometimes Visa simply does not accept our payment. You should immediately contact our 24/7 online chat operator on Skins.Cash, tell us your transaction number (check your email), and explain the situation. We will update the payment and you will receive your money.

If you chose MasterCard. There might be occasional delays in money transfer up to 5 days due to the internal processes of your credit card issuer. If you didn’t receive the payment in an hour after the deal was completed, please contact your credit card issuer’s support service for possible explanations. Sorry, but we cannot speed up bank transfers.

How much will my skin cost on your website?

We only buy those skins that cost more than 0.03 EUR and are valuable for the gaming community. Skin sorting is done by a dynamic algorithm, which means that some skins can either be available or unavailable for sale, depending on time of day, market situation and other reasons. Updates of price and selling availability may take from 1 up to 4 hours. If we are unable to buy any of your skins at a particular moment, we recommend you visit our website later: the filter settings may change and your skins may become available for sale.

Let us remind you that our service does not charge any fees for trading. You always receive the amount of money that is specified by our website before confirming the trade.

I did everything correctly, but didn't receive the transaction confirmation on Steam

This may happen due to the following reasons:

Steam is experiencing some technical problems; thus, exchanges on the system may be temporarily unavailable.

There may be temporary problems with our bot.

If you are confident the Steam system works correctly, please contact our online support; they'll promptly respond and help to solve your problem asap.

Account requirements

The account must not have a lifelong ban to trade or temporary exchange restrictions (7 days restriction from trading, VAC lock, password change, etc.) An official detailed list is available on the Steam website here

The account must be linked to your phone via the Steam Mobile Application with active Mobile Authenticator. Click here to know more about Steam Mobile.

Your account on the Steam website should have a correct trade URL added and saved

The inventory and profile privacy settings must be set to "Public"

How to set up and use the Steam Mobile Application

As you know, the account must be linked to your phone via the Steam Mobile Application with active Mobile Authenticator.

First, you must install the application. This depends on your mobile operating system; you can get it from the following links:

Then you need to sign in and confirm the device.

After that you need to activate Steam Authenticator on Steam Guard menu.

Then comlete Authenticator activation by SMS verification.

Congratulations! You have 7 days to collect skins. Finally, you can sell them all on Skins.Cash :)

Wholesale

You sell large numbers of skins? We can offer you excellent conditions and bonuses. Please contact us to discuss conditions for wholesalers at wholesale@skins.cash